Management Services
At snappy dog, we know that small businesses need reliable, scalable software solutions that grow with them. That’s why, in addition to custom development, we offer comprehensive management services to ensure your software stays on track and meets your evolving needs.
From whole of IT management, system testing, code reviews and project management, we help you navigate the complexities of supporting your systems, allowing you to focus on what matters most: growing your business.
Our Services:
IT Management
Projects
Testing
Code Reviews
IT Management (Whole of IT)
If you already have an IT solution in place, you know systems require ongoing maintenance and updates. Keeping your users supported and ensuring smooth client communication is crucial, but it can also be time-consuming.
If your company is still growing and doesn’t have the budget for a full-time IT team, or is being bogged-down trying to provide your users the help they deserve, we can offer a scalable, cost-effective service tailored to your needs.
Our services include:
- System Maintenance and Support
- User Help Desk (phone, email, chat)
- A dedicated client representative to manage communications
With all these services bundled together, we handle the operational side of your IT, so you can focus on growing your business.
Project Management
Have a great idea for a product or business and need software? Whether it’s a simple website or a custom solution, the process can be overwhelming, especially if you’re new to it. You might already have a provider in mind, or you’re unsure where to start and what questions to ask.
With Snappy Dog’s project management services, we guide you through every step of the process, acting as your IT Manager and liaison with third-party providers. We ensure the project moves forward, even if you’re busy.
Our services include:
- Contract negotiations
- Requirements gathering
- Hosting needs and costs
- Regular project meetings and reviews
- Testing and approvals
- Support needs
Whether you need a full-time liaison or help at specific stages, we offer flexible solutions tailored to your needs. While we’d love to build the software ourselves, we’re here to help in any way we can.
Testing Services
Thorough software testing is key to the success of your product or platform.
As a client, you’ll need to test and approve your software at each phase. This can be a detailed and time-consuming process, but it’s essential to ensure quality. By working with a professional third-party team, you can offload this task and ensure your software meets industry standards.
Our testing covers:
- Logic flaws
- Security issues
- User validation
- Navigation
- Injection attacks
- Mobile/Tablet display
- Accessibility concerns
We’ll provide a detailed report on any bugs found, including severity, category, and how to reproduce them.
Code Reviews
Like our testing services, a third-party code review ensures your software is built to last. Do you know how well your code is written? Even if it passes testing, you need to consider how well the code is structured. Will it scale with your business? Is it secure? Is it built following industry best practices, making it easier to maintain and understand?
Poorly written code can lead to technical debt, which becomes costly when updating, developing further, or troubleshooting bugs. A third-party review ensures your software is following the best practices, helping you avoid unnecessary costs down the road.
Snappy dog offers this service for a fixed fee, providing you with a detailed report on the quality of your software addressing each of these concerns.
To find out more contact us now.
